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Return Policy

How do I return a product?

Art of print is a trusted photographic retailer with more than a decade of delivering excellent service and products. We are confident that you will be satisfied with every purchase you make.

If there is any issue with your purchase, you can return the goods and we will either repair, replace, or credit your account, subject to the below terms. We are committed to operating our business in terms of the Consumer Protection Act and all policies are subject to the applicable law.

*Note that the Return Policy is subject to Outdoorphoto T&Cs and, unless the context indicates otherwise, its terms apply. Please note that this Return Policy does not apply to Used Gear (see Section 7).

What you need to know before logging a return

  • All returns are liable for inspection upon arrival.
  • Where applicable, we reserve the right to deduct an administrative fee from the refund, which will be disclosed after inspection.
  • If a refund is due, we will process the claim within 10 business days from the date of receiving the return.
  • We reserve the right to charge/deduct a Standard Courier Fee of R95 from your refund, subject to the below terms.

Preparing your product for return

We will refund or exchange most goods if you return them within 30 days of purchase. You will need to provide your original invoice, so please keep this in a safe place. Goods received after this 30-day period will attract a handling and restocking fee, and might be declared as non-returnable. Is your product returnable?

RETURNABLE: The product must still be in its original condition and packaging. It must include all parts and accessories sold with the product. The product must be unused unless it is faulty. Please refer to Section 3 for Defective Products.

NON-RETURNABLE: items include opened consumable items, books, gift cards, software, film, paper, ink cartridges, and any other items registered to a specific person, e.g. Wacom tablets.