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Return Policy

Need to return a product?


Procedure


Art of Print is a trusted photographic retailer with more than a decade of delivering excellent service and products. We are confident that you will be satisfied with every purchase you make.

We are committed to operating our business in terms of the Consumer Protection Act and all policies are subject to the applicable law.

*Note that the Return Policy is subject to Art of Prints T&Cs and, unless the context indicates otherwise, its terms apply.


In the unlikely event that you are not satisfied with your product, simply contact Art of Print within 10 days of receiving your order by emailing [email protected] with:

  • Your name

  • A detailed description of the problem

  • Your order number

  • Some pictures of the issue

Including these things will help us to resolve things quickly. Please allow 1-2 business days for our team to be in touch with you.

We are unable to exchange or refund your order for customer-created errors such as colour differences between your computer and our professionally calibrated printing systems, typos and misspellings, poor image quality or low resolution, content quality, product selection mistakes (i.e. product size, style or cover choices).

We cannot provide exchanges or refunds due to damages caused by customer handling, storage or treatment.

We reserve the right to request that you return the product to us and at our discretion; offer an exchange or reprint; issue store credit for items not including shipping; take no action; or, in the rare occurrence (in which we have exhausted all possible solutions and cannot find a resolution), offer a refund. Pack the work properly so it is protected in the original packaging in which it was delivered, including all protective material.

*Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether. Additional charges can apply for items that were inadequately packaged for transit.


Procedure if replacement is unavailable

In the unlikely event that the material needed for the production of your order is unavailable we will contact you immediately and, if possible, give an approximate delivery date or suggest alternate product options.


What you need to know before logging a return


  • All returns are liable for inspection upon arrival.
  • Where applicable, we reserve the right to deduct an administrative fee from the refund, which will be disclosed after inspection.
  • If a refund is due, we will process the claim within 10 business days from the date of receiving the return.
  • We reserve the right to charge/deduct a Standard Courier Fee of R95 from your refund, subject to the below terms.